jet buzz Privacy Policy

1 Introduction

This privacy policy has been prepared on behalf of jet buzz and applies to all members who use our platform. When you create an account on jet buzz, log in, or use any of our services, you are considered to have accepted the terms of this policy.

We believe that your personal information belongs to you. jet buzz collects only the information that is necessary and uses it for specific purposes. Our Terms and Conditions have been drawn up in line with this privacy policy, and both are effective together.

In this document, the words "we", "our", or "jet buzz" refer to the organisation that operates this platform. "You" or "member" refers to any person registered on or using our platform.

2 Information Collection

jet buzz collects various types of information in various ways. These are described in detail below:

2.1 Information Collected Directly

When you create an account on jet buzz or contact us, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport details (for identity verification)
• Payment-related information (bKash, Nagad, Rocket account numbers)

2.2 Automatically Collected Information

When you browse our website, certain information is recorded automatically:

• IP address and device type
• Browser type and operating system
• Time and duration of website visits
• Which pages were viewed and where the visit originated from
• Transaction history and gaming activity records

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may occasionally verify additional information through trusted third parties. However, your sensitive information is never shared unnecessarily in this process.

3 Use of Information

jet buzz uses the information collected only for the specific purposes listed below:

3.1 Account Management

We use your registration information to create, verify, and maintain your account. Once identity verification is complete, you will be able to fully use deposits, withdrawals, and other features.

3.2 Payment Processing

The necessary information is used to securely complete your deposit and withdrawal transactions via bKash, Nagad, and Rocket. This information is never sold to third parties for commercial purposes.

3.3 Customer Support

When you contact us via live chat or email, we use your account information to resolve your issue quickly. Our support team is active 24/7 and provides service in both Bengali and English.

3.4 Security and Fraud Prevention

The collected information is analysed to detect unauthorised access, creation of multiple accounts, and suspicious transactions. This helps protect your account and funds.

3.5 Service Improvement

By analysing user experience, we continuously improve the games, payment services, and customer support on our platform. Individual identities are not revealed in this analysis.

3.6 Relevant Communications

Notifications about new offers, bonus updates, or important account-related matters may be sent to your registered mobile number or email. You can opt out of unwanted promotional messages at any time.

4 Information Storage and Security

4.1 Retention Period

jet buzz retains your information for as long as your account is active and for the minimum period required by applicable legal obligations. Some information may be retained for a set period even after an account is closed.

4.2 Technical Security

To keep your information secure, we apply the following technical measures:

• SSL encryption — the highest level of encryption is used for all data transfers
• Firewalls and intrusion detection systems are active
• Sensitive information is stored in encrypted format in the database
• Regular security audits are conducted
• System access is restricted to authorised personnel only

4.3 Password Security

Your account password is never stored in plain text — it is always kept in hashed format. However, it is your responsibility not to share your password with anyone else and to use a different password for each website.

5 Sharing Information with Third Parties

jet buzz does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with the service providers we work with for payment processing, identity verification, and game operations. All such partners are required to maintain minimum privacy standards.

5.2 Legal Requirements

We may be required to disclose information to comply with court orders, government directives, or legal obligations. In such cases, we provide only the minimum information necessary.

5.3 Organisational Changes

In the event of a merger, acquisition, or significant change in ownership of the organisation, user information may be transferred to the new entity. In such cases, we will notify you in advance.

6 Cookie Policy

Cookies and similar tracking technologies are used on the jet buzz website. Cookies are small text files stored in your browser that help improve your experience of using our site.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and run basic functions. The site does not work properly without these.
• Analytics cookies: Used to understand how the site is used, which helps us improve our services.
• Preference cookies: Used to remember your language preference and other personal settings.

6.2 Cookie Control

You can reject non-essential cookies by changing your browser settings. However, disabling some cookies may mean that certain features of the site do not work correctly.

7 User Rights

As a member of jet buzz, you have the following rights over your own information:

7.1 Right to Know

You have the right to know what information we hold about you. You can contact our support team at any time to request details of this information.

7.2 Right to Correct

If any information stored in your account is incorrect or outdated, you can request that it be corrected. Verification of identity may be required to change key details such as name or date of birth.

7.3 Right to Delete

In certain circumstances, you can request that your information be deleted. However, it may not be possible to fully fulfil this request where there are legal obligations or active transactions.

7.4 Right to Object to Processing

You have the right to object to marketing communications or non-essential data processing. You can change this preference from your account settings or by contacting us.

7.5 Right to Data Portability

You can request to receive your account information in a structured format. We will make every effort to provide this information within a reasonable time.

8 Protection of Minors

jet buzz strictly enforces a 21+ age limit. Our platform is for persons aged 21 or above only. Age is verified at the time of registration and additional identification may be requested in cases of doubt.

We never knowingly collect or store information from minors. If we become aware that a member is under 21, that account will be closed immediately and the relevant information will be deleted. To learn more about responsible gaming, read our Responsible Gaming page.

9 Changes to the Policy

jet buzz reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will send a notification to the registered email or mobile number and update the "Last Updated" date at the top of this page.

If you continue to use our platform after changes take effect, it will be assumed that you have accepted the terms of the updated policy. We therefore recommend reviewing this page from time to time. To learn more about us, visit our About Us page.

10 Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us through the following:

For answers to common questions, visit our FAQ section. We always treat your privacy as our top priority.